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Privacy Policy

Last updated: March 2026

1. Who is responsible for your data

Harmony Hands is operated by Bronwyn Kelleher, trading as Harmony Hands. Bronwyn is the data controller responsible for the personal information collected through this website and during the course of providing treatments.

Address: The Grange Leisure & Community Centre, Grange Drive, Stratton St Margaret, Swindon SN3 4JY
Email: bronwyn@harmonyhands.co.uk
Phone: 07403 286984

2. What personal data is collected

Harmony Hands may collect the following personal data:

  • Contact information: your name, email address, and phone number
  • Health information: details provided on your health declaration form, including medical conditions, allergies, medications, and any other information relevant to the safe delivery of your treatment
  • Booking information: appointment dates, times, treatment types, and preferences
  • Payment information: payment card details are processed securely by Stripe and are not stored by Harmony Hands directly
  • Communications: any messages, emails, or notes exchanged between you and Bronwyn

3. Why your data is collected

Your personal data is collected and used for the following purposes:

  • To provide treatments safely and effectively, including screening for contraindications
  • To manage bookings, send appointment confirmations, and send reminders
  • To process payments
  • To communicate with you about your appointments or enquiries
  • To send marketing communications, but only where you have given your explicit consent

4. Legal basis for processing

Harmony Hands processes your personal data on the following legal grounds:

  • Contract performance: processing your data is necessary to fulfil your booking and deliver the treatment you have requested
  • Legitimate interest: processing is necessary for general business administration, including record keeping and appointment management
  • Consent: where you have opted in to receive marketing emails or communications, your data is processed on the basis of your consent. You may withdraw consent at any time by contacting Bronwyn or using the unsubscribe link in any marketing email
  • Legal obligation: certain records are retained to comply with tax and accounting regulations

5. How your data is stored

Your personal data may be stored in the following systems:

  • GoHighLevel CRM: used to manage bookings, client records, and communications. GoHighLevel is a US-based platform that participates in the EU-US Data Privacy Framework, providing appropriate safeguards for data transferred outside the UK
  • Stripe: used to process payments. Stripe is PCI DSS compliant and does not share your payment card details with Harmony Hands

All data is handled with appropriate security measures to protect against unauthorised access, loss, or misuse.

6. How long your data is kept

  • Booking and treatment records: retained for 7 years in line with HMRC requirements for tax and accounting purposes
  • Health declaration forms: retained for 7 years from your last appointment
  • Marketing consent records: retained until you withdraw your consent
  • Payment records: retained by Stripe in accordance with their own data retention policy

7. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access: you may request a copy of the personal data Harmony Hands holds about you
  • Right to rectification: you may ask for inaccurate or incomplete data to be corrected
  • Right to erasure: you may ask for your personal data to be deleted, subject to any legal obligations to retain certain records
  • Right to restriction: you may ask for the processing of your data to be restricted in certain circumstances
  • Right to data portability: you may request that your data be provided to you in a structured, commonly used format
  • Right to object: you may object to the processing of your data for marketing purposes at any time

To exercise any of these rights, please contact Bronwyn at bronwyn@harmonyhands.co.uk. Requests will be responded to within 30 days.

8. Cookies

This website uses essential cookies that are necessary for the site to function correctly. No third-party tracking cookies or analytics cookies are used without your consent. The booking system provided by GoHighLevel may set its own cookies to manage the booking process.

9. Third-party links

This website may contain links to external websites, including social media profiles and the Google Business Profile. Harmony Hands is not responsible for the privacy practices of those external sites. Please review their individual privacy policies when visiting them.

10. Complaints

If you believe that your personal data has been handled incorrectly or you are not satisfied with the response to a data request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office
Website: ico.org.uk
Helpline: 0303 123 1113

11. Changes to this policy

This privacy policy may be updated from time to time. Any changes will be reflected on this page with an updated date. Continued use of the website or services after changes are published constitutes acceptance of the updated policy.

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